5 EASY STEPS
To Get the Ultimate in Convenience
Sign Up for a Pickup – or – Call Us at 804-729-3715
SIGN UP
Either online right here or by phone
STARTER KIT
With bag & hanger caddy delivered to you
REPLY "YES"
To our text the night before pick up day
WE PICK UP
Your order & hangers
WE DELIVER
Your beautifully cleaned clothes
Our Home Delivery Service is…
- FREE…really! Pay the same price as you would in any of our stores.
- Convenient – you don’t even have to be at home!
- Award winning. We’re proud to have been voted Richmond’s Best Dry Cleaner for over 30 consecutive years! Our state-of-the-art service keeps you looking neat and extends the life of your garments.
- Easy to pay for. Your cleaning is securely and automatically charged directly to your preferred VISA/MC/AMEX/Discover.
As a Home Delivery customer, you also receive the same benefits as our In-Store clients, including free cleaning on your birthday and 24/7 drop off! Use your Home Delivery bags at any of our 13 locations for same day service when needed or call your route manager for those ‘special needs’.
It’s Really Easy
Let Us Take Care of your Special Requests
Please take a moment to mark the area of need on the diagrams on the form with a note describing what you would like us to do.
Pin this form to your garment and place it in your bag. We will be happy to take care of it.
See Our Free Home Delivery in Action
Frequently Asked Questions
Q: Is There a Minimum Order?
A: No. No need to wait for a bag full of dirty clothes. Any amount is fine.
Q: What do I put my clothes in?
A. We will provide you with a Puritan Home Delivery Bag.
Q: How do I pay for the service?
A. Your cleaning will be charged directly to your credit card.
Q: Is there any extra cost or membership fee?
A. No. You pay our regular in-store prices. There are no additional fees.
Q: Where are my clothes picked up and delivered?
A. At your front door, or another suitable weather-protected location.
Q: How do I let you know that I have an order to pick up?
A. Simply reply “YES” to our text message the night before your routine pickup day. We’ll pick up your order and deliver the items that are ready!
Q: Do I have to be there when the pick up and delivery is made?
A. No. Your Route Manager will provide service to your pre-determined location.
Q: When will my clothes be picked up and dropped off?
A. Upon sign up, You will receive a starter kit that will include your scheduled drop off and pick up days. They will either be Monday/Thursday or Tuesday/Friday.
Q: What about Holidays?
A. We will inform you about schedule changes for pick up and delivery during holiday weeks.
Q: What do I do with all my extra hangers?
A. If you would like to recycle your hangers, we will provide you with a hanger recycle caddy. When you fill it up, leave it with your order and your route manager will pick it up.
Q: What do I do about a special request?
A. Just leave a detailed note in your bag with your request. Please identify the specific garment along with your special instructions.
Q: What do I do if I have a problem when I get my clothes back?
A. For prompt assistance, call your Route Manager (see your receipt for the direct number) or email us at [email protected] or call us at
(804) 729-3715.
Q: Do you do alterations?
A. Yes. For alterations, pin the instructions to the garment that needs alterations. Return times can vary depending on the complexity of the alteration.
Q: How do you keep my credit card information safe?
A. We use the latest encryption and authentication services for all of our web transactions so that your credit card information remains safe.
Meet Our Route Managers
Frank Watson
Randy Younkins
David Alltop
Gerry Strong
Shannon Bishop
Mike Rateau
Donald Glasscock
Bruce Sibley
Rug Care Specialist
(804) 638-0095
Email Bruce
Allysia Berroa
Route Support
(804) 729-3715
Montell White
Route Division Mentor
(804) 291-8507
Email Montell
Anna Stroud
Route Support Coordinator &
Systems Administrator
(804) 729-3715
Email Anna
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